Terms of Service

1. Agreement

These terms govern your use of Deskspark, provided by Deskspark Ltd, a company registered in England and Wales (no. 17474181). By creating a workspace or using Deskspark, you agree to them on behalf of yourself and, if applicable, your agency.

2. Your account and data

You're responsible for the accuracy of the candidate, client, and placement data you enter, for keeping your login credentials secure, and for your team's use of your workspace. You retain ownership of your data; we process it only to provide Deskspark to you.

3. Subscriptions and billing

Deskspark is billed per recruiter seat, monthly or annually, at the rate shown at signup. There is a single plan and it includes the full feature set, we don't gate features behind add-on purchases. Prices may change with 30 days' notice; usage-based AI costs (voice, resume parsing) are included in your seat price, not billed separately.

Prices are exclusive of VAT and any other applicable taxes, which will be added where we are required to charge them. Deskspark Ltd is not currently VAT-registered, so no VAT is charged today; if that changes we will show it separately on your invoice rather than altering the price you agreed.

4. Acceptable use

Don't use Deskspark to store data you don't have a lawful basis to hold, to attempt to break or reverse-engineer the service, or to resell access without our agreement.

5. Cancellation

You can cancel at any time; your workspace stays active until the end of the current billing period. You can export your data before or at cancellation.

6. Support and availability

We aim for high availability, but we don't currently guarantee a specific uptime percentage. Our infrastructure providers don't offer a contractual uptime SLA at the service tier we use today, so promising one ourselves wouldn't be something we could actually stand behind. We'll revisit this once we're on infrastructure tiers that carry a real uptime guarantee.

For support requests, we aim to respond within 1 business day, on every plan.

7. Liability

Deskspark is provided "as is." To the extent permitted by law, Deskspark Ltd's liability for any claim is limited to the fees you paid in the 12 months before the claim arose.

8. Governing law

These terms are governed by the laws of England and Wales.

9. Contact

Questions about these terms: info@deskspark.io.